Some Vestavia Hills residents say they have not received mail in days

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VESTAVIA HILLS, Ala. (WIAT) — In the wake of a busy holiday season for the United States Postal Service, some residents of Vestavia Hills say they have not received any mail of any kind in a week — including time-sensitive bills. 

Chad Sizemore, a local resident, says that he has opened six different cases with the USPS when he has not received mail. Even still, the problem persists.

“In the first part of December, we would go 2-3 days without mail,” explains Sizemore. “Then it became 4-5. Now, we have not gotten mail since the day after Christmas.”

Debra Fetterly, the USPS Spokesperson for the Alabama district, released a statement which reads:

“The Postal Service appreciates its customers and always strives to provide the best possible service to them. We apologize for any inconvenience that may have been experienced by customers living in these communities in the Birmingham area. Local management is committed to making continuing improvements in delivery service. We appreciate our customers’ business, and we’re always prepared to listen to their concerns and to find a resolution as quickly as possible. As information, our customers may reach us at their local Post Office, call 1-800-ASK-USPS (1-800-275-8777) or visit our website at www.usps.com/help.

But Sizemore says he is not the only person in his community dealing with this issue and adds that one of his neighbors missed paying a bill because of it.

“One neighbor, in particular, she’s an elderly woman and she doesn’t do online bill paying,” explains Sizemore. “So she waits for the physical bill and she didn’t get it so she was late with the actual bill.” 

Several other Vestavia Hills residents also tell CBS 42 that they have had issues with mail delivery throughout the year, not just the holidays. One resident says that, for a time, checks would consistently arrive at her business two weeks late. 

Sizemore says that he understands the holidays can be overwhelming for the USPS, and all he wants is transparency.

“I know they work extremely hard,” says Sizemore. “But if it’s an issue with our particular office in terms of staffing or things like that, it would be nice if they explained that to the residents.”

Fetterly tells CBS 42 that some routes, including Sizemore’s, have been using substitute carriers for the past week, and that the route changes for staff could play into some mail not being delivered. 

If you experience any issues such as large amounts of mail not arriving for an extended period of time, you are encouraged to reach out to the USPS directly at the number above. 

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