Kohl’s will soon offer free returns for Amazon items


(WIAT) — You will soon be able to return your Amazon order when you visit Kohl’s. Kohl’s announced today, April 23  that it will accept eligible Amazon items, without a box or label and return them for the customers for FREE.  This new service will be starting in July. 

According to the press release, Kohl’s and Amazon first worked together in 2017 to pilot the returns program that is currently operating in 100 stores in the Los Angeles, Chicago and Milwaukee markets. With this expansion, Kohl’s and Amazon will start the program to all Kohl’s locations, more than 1,150 stores in 48 states.

The press release states,

“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”

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